At Campus West, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.
The Cinema Exhibitors' Association Card for carers
The Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is made available to you. If you require a carer, simply apply for your CEA card from www.ceacard.co.uk. Your CEA card will entitle your accompanying carer to a free seat. This policy is valid at all times. As the CEA Card is valid for those requiring assistance who are 8 years and above, it is applicable to our cinemas and in addition to Roller City.
For 7 years and under in Soft Play City, we will accept any valid card or document which proves the disability of the child that needs assistance and issue over the counter a free carer's ticket. This means unlike the Cinema and Roller City, you cannot book the free carer ticket online for Soft Play City. Please note no refund will be issued in retrospect.
In order to prove your eligibility for the free Cinema and Roller City carer ticket, you need for the first time, to show us your CEA Card and you will be set up to book tickets online and in person as a CEA cardholder. If for some reason you are unable to pop in to have you card verified, you can email us an image of your CEA card (the side with your photo and expiry date) and we will set you up in our system. All CEA card at the time of use must still be valid.
Wheelchair users and guests with restricted mobility
Campus West is wheelchair-accessible and all screens, Soft Play City and Roller City have wheelchair access. There is a ramp to the main entrance, interior ramps and a lift from the ground floor to the first floor.
Customers who use a wheelchair do not need to provide proof of Registered Disabled status. A complimentary ticket will be automatically issued to a wheelchair user with a companion when buying tickets in person. To purchase tickets online, wheelchair patrons will need to complete the registration form. They will only need to do this once for ease of ticket purchases in the future.
Hearing impaired guests
English-language subtitles are available at certain screenings. Infra-red hearing loops are installed in all our screens.
Sight impaired guests
Guide dogs are welcome at all times in all our cinemas and across the building except in Soft Play City.
If you need more details about disabled access, please email hello.campuswest@welhat.gov.uk
Accessibility statement for Campus West website
This website is owned and managed by Welwyn Hatfield Borough Council. We want as many people as possible to be able to use this website.
It has been designed with the aim of complying with the WCAG 2.1 AA standard.
The AbilityNet website has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
● Images
● YouTube video streams do not have captions
● Attached PDF documents
What to do if you cannot access parts of this website
We can provide information in different formats if needed, please contact us:
- By email to hello.campuswest@welhat.gov.uk
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, email us at hello.campuswest@welhat.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Services (EASS).
Technical information about this website's accessibility
Welwyn Hatfield Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
This information will be reviewed and updated following our next full accessibility audit.
Non accessible content
The content listed below is non-accessible for the following reasons.
1) Images
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to review this by January 2021
2) Video
Third party video content embedded via YouTube may not have accurate or complete captions available.
3) PDF documents
Some of our documents are saved in PDF format, rather than PDF/UA format.
We plan to revise our PDF content, using Adobe Acrobat Pro by November 2020
How we tested this website
Our website platform was reviewed for accessibility in March 2020. The test was carried out by VOHM LIMTED.
What we are doing to improve accessibility
We are currently reviewing our website for accessibility and will fix any issues within the scope of the accessibility regulations which do not constitute a ‘disproportionate burden’. We will continue to review the accessibility assessment and any issues which require fixing at regular intervals in the future.
This statement was prepared on 27/07/2020. It was last updated on 25/08/20.